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Amazon.com
Amazon.com Books: UK Business
Improving Business Processes (Pocket Mentor)

In challenging times, companies must serve their customers faster and more efficiently. This makes improving your business processes more critical than ever. In this book, you'll learn key steps for carrying out a business process improvement initiative, including how to:

-Plan a business process improvement initiative
-Analyze and redesign a current process that needs improvement
-Obtain the resources needed to change a process
-Develop a systematic approach for creating and implementing change


Author: Harvard Business School Press
Paperback: 112 pages
Company: Harvard Business Review Press (2010-08-01)
ISBN: 142212973X
List Price: $9.95
Amazon Price: $5.42
Used Price: $5.71
Harvard Business Review on Increasing Customer Loyalty
How do you keep your customers coming back-and get them to bring others?

If you need the best practices and ideas for making your
customers loyal and profitable--but don't have time to find
them--this book is for you. Here are nine inspiring and useful
perspectives, all in one place.


This collection of HBR articles will help you:

- Turn angry customers into loyal advocates

- Get more people to recommend you

- Boost customer satisfaction by satisfying your employees

- Focus on profitable customers--whether they're loyal or not

- Invest in the right CRM technology for your business

- Mine customer data for more effective marketing

- Increase your customers' lifetime value


Author: Harvard Business Review
Paperback: 240 pages
Company: Harvard Business Review Press (2011-04-12)
ISBN: 1422162524
List Price: $22.00
Amazon Price: $14.68
Used Price: $14.00
Management Tips: From Harvard Business Review
As a manager, you’re shouldering more and more responsibilities—from maximizing your team’s performance to increasing your company’s market share to building profitable customer relationships. On top of all that, you need to orchestrate your own time and keep your career on track.

The challenges are stacking up—but you’ve got less and less time to figure out how to tackle them.

How are you supposed to resolve this dilemma? Happily, help is on the way: the new Management Tips from the Harvard Business Review.

This concise, handy guide is packed with quick tips on a broad range of topics, organized into three major skills every manager must master:

• Managing yourself
• Managing your team
• Managing your business

Drawing from HBR’s popular Management Tip of the Day, the book puts the best management practices and insights, from top thinkers in the field, right at your fingertips. Pick it up any time you have a few minutes to spare, and you’ll have a fresh, powerful idea you can immediately put into action.

You may not be able to do much about being time-starved. But with Management Tips from the Harvard Business Review as your guide, you’ll stand the best chance of succeeding in your role as a manager.


Author: Harvard Business Review
Hardcover: 224 pages
Company: Harvard Business Review Press (2011-10-04)
ISBN: 1422158780
List Price: $18.00
Amazon Price: $7.40
Used Price: $7.42
Developing a Business Case (Pocket Mentor)
How do you decide the best course of action for your company to take advantage of new opportunities? You must develop a business case to explore multiple alternatives before making a recommendation to support a particular option. This book shows you how to use a business case to define an opportunity, identify and analyze alternatives, and present your final recommendation to key stakeholders. You'll learn to

- Clearly define the opportunity you'll want to address in your business case
- Identify and analyze a range of alternatives
- Recommend one option and assess its risks
- Create a high-level implementation plan for your proposed alternative
- Communicate your case to key stakeholders


Author: Harvard Business School Press
Paperback: 128 pages
Company: Harvard Business Review Press (2010-11-23)
ISBN: 1422129764
List Price: $9.95
Amazon Price: $5.31
Used Price: $5.28
Business Communication (Harvard Business Essentials)
With advice and tools for improving a wide array of communication skills--from delivering an effective presentation to drafting proposals to the effective use of e-mail--Business Communication helps managers deliver information effectively.


Paperback: 176 pages
Company: Harvard Business Review Press (2003-07-01)
ISBN: 159139113X
List Price: $22.00
Amazon Price: $8.85
Used Price: $5.57
Trade for Good: The Essential Guide to Business and Finance in UK and International Trade A lot of us carry out trade without knowing it, we work for businesses that produce goods and provide services. Some of you advise businesses on how to trade and others are starting their education and careers. This book will provide you with a 'legacy of information' to help you navigate through business and finance, whether you trade internationally or in the UK. Drawing from up-to-date practices it also helps you belong to something; 30 per cent of the proceeds of this book will be donated to causes that support trade as a source of good. Kevin Shakespeare has used his experience from the world of business, finance and education to present a 'jargon free' read with Hints, Tips and Summaries. You will also receive a personalised welcome from Kevin telling you more about what you will receive. This is truly a book for everyone, it's not just trade as we know it, it has inspiring details about companies and organisations that make a difference to the world around us. Kevin Shakespeare has been involved for many years in the world of trade from a young man of 17 working in a small business. Kevin also provides training to students covering trade, business and finance

Author: Kevin Shakespeare
Paperback: 368 pages
Company: Ecademy Press (2011-01-08)
ISBN: 1905823975
List Price: $36.99
Amazon Price: $24.17
Used Price: $36.15
Harvard Business Review on Aligning Technology with Strategy
Most companies waste billions of dollars on technology. Don't be one of them.

If you need the best practices and ideas for unleashing technology's strategic potential--but don't have time to find them--this book is for you. Here are eight inspiring and useful perspectives, all in one place. This collection of HBR articles will help you:

- Clarify corporate strategy with your IT department

- Fund only IT projects that support your strategy

- Transform IT investments into profits

- Build one technology platform for your entire organization

- Adopt new technologies only when their best

practices are established

- Use analytics to make smart decisions at all levels

of your company

- Integrate social media into your business


Author: Harvard Business Review
Paperback: 224 pages
Company: Harvard Business Review Press (2011-04-12)
ISBN: 1422162478
List Price: $22.00
Amazon Price: $13.43
Used Price: $13.25
Creating a Business Plan (Pocket Mentor) Every business needs a business plan a plan to meet the expected and unexpected opportunities and obstacles the future holds. This book will help you take a long, hard look at each element of the plan and show you how to communicate the right message to the right people, and maximize the chances of getting your business launched.

Author: Harvard Business Press
Paperback: 96 pages
Company: Harvard Business School Press (2007-11-19)
ISBN: 1422118851
List Price: $9.95
Amazon Price: $4.20
Used Price: $3.54
Business Process Change, Second Edition: A Guide for Business Managers and BPM and Six Sigma Professionals (The MK/OMG Press) Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is part of his or her job.

In this balanced treatment of the field of business process change, Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition are coverage of business process management systems, business rules, enterprise architectures and frameworks (SCOR), and more content on Six Sigma and Lean--in addition to new coverage of performance metrics.

* Extensive revision and update to the successful BPM book, addressing the growing interest in Business Process Management Systems, and the integration of process redesign and Six Sigma concerns.

* The best first book on business process, the most up-to-date book to read to learn how all the different process elements fit together.

* Presents a methodology based on the best practices available that can be tailored for specific needs and that maintains a focus on the human aspects of process redesign.

* Offers all new detailed case studies showing how these methods are implemented.



Author: Paul Harmon, Business Process Trends
Paperback: 592 pages
Company: Morgan Kaufmann (2007-07-27)
ISBN: 0123741521
List Price: $55.95
Amazon Price: $29.45
Used Price: $22.38
Writing for Business: Expert Solutions to Everyday Challenges (Pocket Mentor)
Effective business writing rests on a foundation of basic principles. Master them, and you'll know how to handle the many different writing tasks that come your way. This book will help you organize and edit your message for maximum impact.


Paperback: 96 pages
Company: Harvard Business Review Press (2007-06-18)
ISBN: 1422114724
List Price: $9.95
Amazon Price: $4.47
Used Price: $3.91

 

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