What’s the secret to wowing your customers while maintaining a loyal and dedicated workforce? No one knows better than Enterprise, the nation’s #1 car rental company. Drawing upon the time-tested strategies that have propelled Enterprise from a single location in St. Louis into a $9 billion global powerhouse, EXCEEDING CUSTOMER EXPECTATIONS reveals how to:

• Actively seek out unsatisfied customers and quickly turn them into loyal fans
• Hire smart people and train them from the ground up
•Develop methods to reduce costs and add value for your customers in every interaction.
• Grow your business by rewarding employees with financial incentives, forming strong partnerships, and focusing on the long-term
• Thrive during tough economic times by bringing new advantages to the market
• Cultivate a fun and friendly workplace where teamwork rules

In EXCEEDING CUSTOMER EXPECTATIONS, noted business author Kirk Kazanjian reveals how your company can consistently outperform and outsmart the competition by following a simple philosophy espoused by Enterprise founder Jack Taylor: “Take care of your customers and employees first, and the profits will follow.” Winning customer loyalty is like running a marathon–not a 100-yard dash. By mastering this principle, Enterprise has earned not only record profits, but also received numerous awards for customer service and earned an enviable reputation as one of the world’s best companies to work for.

EXCEEDING CUSTOMER EXPECTATIONS imparts timeless lessons on satisfying both customers and employees that you can put to use right away, no matter what your business or industry.

Author: Kirk Kazanjian
Hardcover: 256 pages
Company: Crown Business (2007-01-16) (2007-01-16)
ISBN: 0385518323
List Price: $24.95
Amazon Price: $33.27
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This digital document is an article from Airguide Online, published by Thomson Gale on May 21, 2007. The length of the article is 1605 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Destination News - Car Rental, Destination, Hotel, Rail.(Riviera Holdings appoints Mark Lefever)(Wyndham Hotel rebrands)(Choice Hotels Europe unveils new logo)
Author: Gale Reference Team
Publication: Airguide Online (Magazine/Journal)
Date: May 21, 2007
Publisher: Thomson Gale
Page: NA

Distributed by Thomson Gale

Author: Gale Reference Team
Digital: 6 pages HTML
Company: Thomson Gale (2007-05-21) (2007-05-24)
List Price: $9.95
Amazon Price: $9.95

How to Travel in Europe? – is unique, straight to the point and easy to read guide which will give you all possible information on how to plan your trip or vacations in Europe.
How to Travel in Europe? – has dozens on information on how and why to rent-a-car, use rail, take a bus, find guided tours for free, passes for museums with great discounts and how to fly as low as for only 30 US dollars within most popular European cities.

Author: Goran Rodin
Kindle Edition: 108 pages Kindle eBook
Company: (2011-09-06) (2011-09-06)
List Price: $6.99
Amazon Price:

This digital document is an article from Airguide Online, published by Pyramid Media Group, Inc on September 12, 2011. The length of the article is 431 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available immediately after purchase. You can view it with any web browser.

Citation Details
Title: Destination News - Car Rental.
Author: Unavailable
Publication: Airguide Online (Magazine/Journal)
Date: September 12, 2011
Publisher: Pyramid Media Group, Inc
Page: NA

Distributed by Gale, a part of Cengage Learning

Author: Unavailable
Digital: 2 pages HTML
Company: Pyramid Media Group, Inc (2011-09-12) (2011-09-28)
List Price: $9.95
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The People's Choice!

Was there ever a car that captured the imagination of the public like the Ford Mustang? From the rich and famous, to the down and out, to moms, dads, teens and seniors ... everybody seemed to love the Ford pony car. From the moment it landed in showrooms as a 1964 ½ model, the Mustang was a runaway winner.

In Mustang, The Original Pony Car, you'll get a guided tour through every year of Mustang, from the original first-year coupes and convertibles, to the wildly popular Fox body cars of the 1980s and '90s, to the fantastic retro-styled fifth-generation ?Stangs of today. Get the full story of the Mustang's long and colorful life, complete with more than 200 photos covering every year of the car's history.

Author: Staff of Old Cars Weekly
Paperback: 208 pages
Company: Krause Publications (2010-10-06)
ISBN: 1440215480
List Price: $16.99
Amazon Price: $3.95
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This book is the best guide you can have for SAVING MONEY on car rentals anywhere in the world. It is in a simple and easy to read format that talks candidly about the subject of renting cars and the secrets to saving money, along with avoiding countless headaches in the process.

Author: Bob Minelli
Paperback: 100 pages
Company: AuthorHouse (2008-01-21) (2007-10-22)
ISBN: 143432771X
List Price: $19.95
Amazon Price: $13.05
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This digital document is an article from Airguide Online, published by Pyramid Media Group, Inc on April 13, 2009. The length of the article is 684 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available immediately after purchase. You can view it with any web browser.

Citation Details
Title: Destination News - Car Rental.
Author: Gale Reference Team
Publication: Airguide Online (Magazine/Journal)
Date: April 13, 2009
Publisher: Pyramid Media Group, Inc
Page: NA

Distributed by Gale, a part of Cengage Learning

Author: Gale Reference Team
Digital: 3 pages HTML
Company: Pyramid Media Group, Inc (2009-04-13) (2009-04-21)
List Price: $9.95
Amazon Price: $9.95

This Industry Market Research report from IBISWorld provides a detailed analysis of the Car Rental & Leasing Services in the US industry, including key growth trends, statistics, forecasts, the competitive environment including market shares and the key issues facing the industry.

Industry Definition

Companies in this industry rent or lease passenger cars to customers. Car rentals typically last a short time (30 days or fewer) while leasing agreements are for longer (12 months or more). The industry excludes the rental or leasing of cars with drivers.

Report Contents

The About this Industry chapter provides general information about the scope of the industry such as an industry definition and a list of the main activities of the industry.

The Industry at a Glance chapter provides a brief snapshot of the key indicators of the industry such as industry revenue and forecast growth rate.

The Industry Performance chapter covers the following: Executive Summary, Key External Drivers, Current Performance, Industry Outlook and Industry Life Cycle. The Executive Summary section is a brief summary of the overall chapter. The Key External Drivers section looks at the key factors outside the control of an individual business that determine the industry's performance. The Current Performance section provides analysis for the industry over the past five years with key performance indicators discussed. The Industry Outlook section is a key analysis section of the report and outlines expectations for the key industry indicators over the next five year period, including forecasts. The Industry Life Cycle section provides a discussion of where the industry is at in its life cycle and how that is affecting industry performance.

The Products & Markets chapter covers the following: Supply Chain, Products & Services, Demand Determinants, Major Markets, International Trade and Business Locations. The Supply Chain section lists the key buying and key selling industries associated with this industry. The Products & Services section lists the products and services the industry provides including percentage breakdowns by key segment. The Demand Determinants section provides an analysis of the determinants behind the level of demand for the industry's products. The Major Markets section gives an analysis of the markets for the industry's products and how these markets may have changed over time. The International Trade section provides a discussion of the importance of trade to the industry. The Business Locations section highlights where the industry operates and why.

The Competitive Landscape chapter is a discussion of the characteristics of an average operator in the industry and who controls the market for the products of the industry. It includes the following sections: Market Share Concentration, Key Success Factors, Cost Structure Benchmarks, Basis of Competition, Barriers to Entry and Industry Globalization. The Market Share Concentration section discusses the level of concentration of the industry. The Key Success Factors section looks at the key internal factors that contribute to the success of an operator in the industry. The Cost Structure Benchmarks section discusses the average costs faced by operators in the industry. The Basis of Competition section is a discussion of the factors that can give a company in this industry a competitive edge. The Barriers to Entry section looks at the factors preventing new companies from entering the industry. The Industry Globalization section provides an indication to which the industry is affected by global operations and trends.

The Major Companies chapter analyses the companies that have the most substantial influence on the industry. Market Share figures and a discussion of the major companies operations within the industry are given where possible.

The Operating Conditions chapter covers the following: Structural Risk Index, Investment Requirements, Technology & Systems, Industry Volatility, Regulation & Policy, Industry Assistance and Taxation Issues. The Structural Risk Index section provides an indicator of the level of risk faced by operators in the industry. The Investment Requirements section is an analysis of the level of capital investment required to operate in the industry. The Technology & Systems section discusses the key technologies used by the industry. The Industry Volatility section looks at the level of in the industry and the factors behind this volatility. The Regulation & Policy section looks in to the regulatory measures the industry is subject to and the corresponding compliance burden faced by operators in the industry. The Industry Assistance section discusses the level of assistance the industry receives from Government. The Taxation Issues gives a comparison between the level of tax burden on this industry compared to other industries and discusses industry-specific taxation measures placed upon it.

The Key Statistics chapter provides the key indicators for the industry for at least the last three years. The statistics included are industry revenue, industry value added (or gross product), establishments, enterprises, employment, exports, imports, wages, domestic demand and any relevant industry-specific data where appropriate. There is also a Historical Performance section that discusses the key past events that have determined industry performance.

Author: IBISWorld
Digital: 31 pages Download: PDF
Company: MarketResearch.com (2010-12-21) (2010-12-21)
List Price: $910.00
Amazon Price: $910.00

Author: BizMiner
Digital: 12 pages Download: PDF
Company: MarketResearch.com (2008-06-01) (2008-06-01)
List Price: $599.00
Amazon Price: $599.00

The King of Cool

It seems impossible. At one time, the Corvette was the car that almost nobody wanted. When it first surfaced for the 1953 model year, the cars were rough-riding, underpowered, and lacking in the "fit" and "finish" that buyers of refined roadsters would normally expect.

Through six generations and major makeovers, Chevy's European-inspired rocket has outperformed and outlasted the competition. There is no other car that enjoys such a rabid fan following, and no car is more instantly recognizable, regardless of the year.

In Corvette: The Great American Sports Car, accomplished automotive author John Gunnell provides a year-by-year examination of the Corvette's evolution. With more than 225 photos and fact-filled biographies of every production Corvette ever built, Corvette: The Great American Sports Car is a handy, colorful, authoritative reference sure to appeal to any Corvette lover.

Author: Staff of Old Cars Weekly
Paperback: 208 pages
Company: Krause Publications (2010-10-28)
ISBN: 1440215510
List Price: $16.99
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